The Essence of Crisis Management Simulations: Strengthening Decision-Making Processes

By Chelsea Zfaz

This is the second of a three-part post, in which you will learn about the three stages of a BeST game:

  • Designing a game
  • Facilitating a game
  • Evaluating a game

In this post, we’re going to be discussing the actual facilitation of a game, during which players are confronted with realistic crises designed to challenge their approaches to crisis management and strategic planning. The unique interactive nature of the strategic gaming simulation creates a dynamic learning experience that improves organizations’ decision-making, coordination and problem-solving behaviors.

Improving an organization’s decision-making and problem-solving processes is not an easy task. Read on to understand how this is possible and why it’s absolutely necessary to review organizational decision-making and problem-solving capacities in today’s world.

How the Game Works

BeST allows organizations to practice crisis response activities in a fail-safe environment in order to develop the knowledge and skills necessary to succeed in a true crisis situation.  BeST’s web-based platform simulates various crisis scenarios and allows participants to communicate activities/response, recording all information exchanged during the simulation and providing a thorough analysis at the end of the simulation.

Once the game has started, the BeST system will send messages to all players. These messages will create a virtual reality in which each player has to resolve the different challenges he/she faces. Players will need to interact through our messaging system, in order to collect and collate information so that they are able to make informed actions.

How the Game Improves Decision-Making Processes

We’ve broken down the decision-making process into a three-step progression. As in reality, a decision is taken once: a) there is an acknowledgement of a challenge; b) there is a consideration of the various options available to answer that challenge; and c) the selection of one option from amongst alternatives as a source of solution for the challenge.

As a game unfolds, the BeST system asks different players different questions, provoking them to make decisions based on the information (and sometimes the lack of information) at hand. Because the system records ALL information inputted and exchanged in the system, we are able to analyze who said what, when, and in what context.

Why Improve Decision-Making Processes

Using our advanced algorithms for analysis, we explore those people and processes that 1were proactive in supporting effective and efficient decision-making and problem-solving behaviors. We are also able to investigate processes and procedures that fail to propagate appropriate crisis-management strategies, and- even more importantly- we’re able to discover why those processes and procedures fell short in supporting the organization’s crisis management scheme.

Understanding the causal factors behind effective and efficient decision-making and problem-solving is critical to increasing an organization’s capacity to manage crisis.

Though we can never mitigate crisis altogether, we can anticipate those scenarios to which our organizations our vulnerable. We can also learn how to reduce relevant vulnerabilities and risks. Evaluating and strengthening decision-making and problem-solving abilities is a significant step in being able to reduce vulnerabilities and risks and to increase our level of preparedness for crisis.


Call us to learn more about how BeST can help prepare you and your organization for your next crisis.

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