by Chelsea Zfaz
This is the first of a three-part post, through which you will learn about the three stages of a BeST game:
- Designing a game
- Facilitating a game
- Evaluating a game
In this post, we’re going to discuss the game design process, which focuses on our clients’ procedures and their role in supporting and/or deterring effective crisis management schemes.
We at BeST have invented something entirely new. We’ve developed a methodology to breakdown organizations’ procedures into a flowchart, allowing analysis of highly complex processes based on very simple concepts.
By investigating who said what, when, and why in relation to various events- we are able to understand those organizational procedures that are conducive to effective management as well as those that are not. Moreover, we are able to see those individuals in an organization who are central to the management process and those who simply follow instructions or protocol.
Understanding the Purpose of the Flowchart: The Basis of Learning Processes
The flowchart is the backbone of every game. It establishes a logical progression of events and serves as the scenario-generator for every simulation. It also enables us to anticipate how an organization plans to act and react to various scenarios. Interestingly, organizations always behave differently in crisis situations than they assume they will. Hence the significance of BeST and the system’s unique ability to map out gaps between a client’s perception of its crisis management capacity and its actual crisis management capacity.
The flowchart is built upon phases. A phase is either a message, an analysis or a decision relating to relevant events taken by one of the game’s participants. Each phase does not exist in isolation, however, and is not only associated with relevant events but also actions, reactions and interactions of participants. The phases serve to establish a cause-and-effect progression of events in the larger context of the simulation.
Once we break down an organization’s procedures into a flowchart, we are able to filter through the chart to hone-in on various trends. For example- we can filter every flowchart by specific events, allowing a refined view of the game’s progression according specifically to a cyber-attack/security breach/breakdown of infrastructure/etc. We can also sift through the game’s various events (and those factors that caused them) by filtering the flowchart according to those participants who were active in various events.
The Relevance of the Flowchart
If your top priority is understanding the actions and decisions of your organization’s personnel and the factors that play into those actions and decisions- the flowchart will be a critical component of your game design process.
If your priority is understanding which events and scenarios actually form the basis of a crisis and which events prove futile- the flowchart will be a critical component of your game design process.
If your priority is understanding the cause-and-effect relationship between various events, your personnel’s reaction to those events and the subsequent interaction of your employees- the flowchart will be a critical component of your game design process.
Any organization trying to figure out why events unfold as they do and why people act, react and make decisions as they do will find the flowchart an indispensable part of their crisis management process.
When it comes to your company, ignorance is never bliss.
Call us to learn more about how BeST can help you prepare your business and your personnel for your next crisis.